南科大信管系刘翰林的研究成果被Manufacturing & Service Operations Management期刊接收
2021-07-29
近日，南方科技大学信息系统与管理工程系刘翰林助理教授与其合作者的文章Incentives for Shared Services: Multi-Server Queueing Systems with Priorities被商科顶级期刊Manufacturing & Service Operations Management接收并即将发表。该文由助理教授刘翰林与香港城市大学虞义敏副教授合作撰写。
文章摘要：
Problem definition: We study shared service whereby multiple independent service providers collaborate by pooling their resources into a shared service center (SSC). The SSC deploys an optimal priority scheduling policy for their customers collectively by accounting for their individual waiting costs and service level requirements. We model the SSC as a multi-class M/M/c queueing system subject to service level constraints.
Academic/Practical relevance: Shared services are increasingly popular among firms for saving operational costs and improving service quality. One key issue in fostering collaboration is the allocation of costs among different firms.
Methodology: To incentivize collaboration we investigate cost allocation rules for the SSC by applying concepts from cooperative game theory.
Results: To empower our analysis we show that a cooperative game with polymatroid optimization can be analyzed via simple auxiliary games. By exploiting the polymatroidal structures of the multiclass queueing systems we show when the games possess a core allocation. We explore the extent to which our results remain valid for some general cases.
Managerial implications: We provide operational insights and guidelines on how to allocate costs for SSC under the multi-server queueing context with priorities.
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